Evergreen is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status.

Position Description: Personal Support Staff

Reports To: Director of Operations & Business Development

FLSA Classification: Non-Exempt

Created: August 20, 2026

Revised: August 25, 2026

JOB SUMMARY

The Personal Support Staff provides direct, person-centered support to individuals served in their homes and throughout the community. The position supports individuals with daily living activities, transportation, and community participation while promoting independence, safety, dignity, and quality of life. When not providing direct support to individuals served, staff may assist with HeavenDROPT production and other operational activities.

ESSENTIAL JOB RESPONSIBILITIES

Safely transport individuals served between their homes, appointments, activities, and community destinations.
Provide appropriate supervision and support during transportation and community activities.
Monitor the needs and safety of individuals served during transportation and community activities and respond appropriately to changes or unexpected situations.
Assist individuals served with activities of daily living and personal care needs in accordance with their individual service plans.
Support individuals served in participating in recreational, social, and community activities based on their interests and abilities.
Promote independence, dignity, choice, and self-direction by encouraging individuals served to make choices, participate in daily routines, and complete tasks to the greatest extent possible.
Complete required service documentation and report concerns or incidents in a timely manner.
Maintain confidentiality and professional boundaries when interacting with individuals served, families, coworkers, and community members.
Follow individual service plans and Evergreen Life Services policies and procedures.
Assist with HeavenDROPT production, packaging, inventory, and operational duties when not providing support to individuals served.
Maintain a safe, clean, and professional vehicle and work environment.
Perform other related duties as assigned to support the needs of individuals served, Evergreen Life Services, and HeavenDROPT operations.

CORE COMPETENCIES

Acting Strategically: Identifies key issues and relationships relevant to achieving goals, and commits to a course of action to accomplish goals based on known and unknown variables. Develops priorities with the right balance of short and long-term considerations.
Championing Customer Needs: provides timely and professional service to both internal and external customers, is responsive to customer needs and requests, is always courteous to the customer, and considers them when making decisions.
Communicating Effectively: Share information. Listens and involves others. Conveys ideas in a manner that engages others and helps them understand and retain the message.
Delivering High-Quality Work: Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work for accuracy and quality. Consider the impact of work on others.
Prioritizing and Organizing Work: Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track.

QUALIFICATIONS/EXPERIENCE/JOB KNOWLEDGE

High school diploma or equivalent (GED) required.
Prior work in a non-profit atmosphere and experience with people with intellectual and developmental disabilities are preferred.
Experience working with individuals with intellectual and/or developmental disabilities is preferred.
A combination of education and experience will be considered.

SKILLS AND ABILITIES

Ability to establish respectful and professional relationships with individuals served, families, coworkers, and supervisors.
Working knowledge of Microsoft Windows and Office applications.
Working knowledge of Google Workspace.
Ability to follow written and verbal instructions.

SUPERVISORY RESPONSIBILITIES

Will not supervise.

PHYSICAL REQUIREMENTS

Constantly moves about to coordinate work.
Regularly works in a fast-paced environment with multiple task deadlines.
Regularly moves and positions objects weighing up to 50 pounds.
Occasionally exposed to viruses and infectious conditions.
Constantly alert and observant during working hours.

Reasonable accommodations will be made to enable individuals with disabilities or medical conditions to perform the essential functions.

SPECIAL REQUIREMENTS

May be required to attend seminars or job-related training courses.
Must have understanding, patience, and tact in dealing with individuals with intellectual and developmental disabilities.
Must have the ability to maintain good working relationships with Evergreen staff and with contacts from other agencies or entities.
Must have the ability and desire to function as part of a team, yet work with a high degree of independence.
Must have the ability to maintain a high degree of autonomy, accuracy, and integrity.
Must have excellent customer service skills.

EMPLOYMENT VARIABLES

Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation.
Must pass drug screen and criminal background check.
Must be able to work some evenings and weekends when required.

WORKING ENVIRONMENT

May be required to work in a variety of settings and environments, both indoors and outdoors.
Potential exposure to viruses and infectious conditions.

Compensation: $16.00 per hour

Evergreen Life Services Florida

I want more than just a job.
I want to make a difference in people’s lives.
I want to make a difference in my community.

We want to make a difference too. Working at Evergreen Life Services isn’t just a job; it’s a rewarding career. Sometimes that reward is a smile or a song from a resident, sometimes it’s the reward of knowing you helped a resident to learn daily life skills, like setting a table or preparing a meal. It could be watching a resident make beautiful artwork in one of our studios. Every day you will have opportunities to help those with intellectual or physical disabilities feel that they are a part of a community that cares.

Whether you provide direct care in our adult day care or in a group home, or you serve in a support or corporate office role, you will be an important part of the Evergreen team.

We have nearly 2000 employees and more than 1100 individuals served in eight states, including Louisiana, Texas, Arkansas, Oklahoma, Kentucky, Georgia, Tennessee and Florida.

If you are looking for a place where you can make a difference, at Evergreen Life Services you will change lives. Every employee is a valuable part of the team, because at Evergreen, everyone matters.

Evergreen, in its mission is to serve, provide for and champion individuals with intellectual and developmental disabilities, is looking for qualified, caring individuals to work with us.